Reset your Multi-Factor Authentication (MFA)

note

Only use this procedure if you lost your device and/or can't authenticate into your InsureID account.

If you can still log in to your InsureID account, do the following yourself, without contacting support:

• Add another MFA to your mobile device
• Add Okta Verify to another device

You must contact support to reset your MFA.

To reset your MFA

1. Ask InsureID to reset your MFA by emailing them at .

2. Wait for support to confirm they've started the process.

3. Follow the setup procedure for the following authentication method you use:

   • Okta Verify or Google Authenticator
   • SMS or Voice Call